Host Damage Protection Payment Request Form
Looking for the Airbnb form? Start with the official Resolution Center, then use this guide to organize your information before submitting your request.
An independent guide by Listio. Requests and documents are submitted directly to Airbnb.
Where is the official payment request form?
Airbnb’s terms direct hosts to file the Host Damage Protection Payment Request Form through the Resolution Center. Sign in to the account managing the reservation and follow the damage request process for that stay. Read Airbnb’s terms, section 3.
The guest has 24 hours to respond to the initial reimbursement request. If they decline, pay only part or do not respond, you can submit a request for Host damage protection review. See Airbnb’s process.
Need the complete process? Read how to request reimbursement for Airbnb damage.
Put the details in one place before you begin
Use the following as a working checklist, not a reproduction of Airbnb’s form fields. Keep one folder for the reservation and one clearly labeled record for each affected item.
01 · Reservation
Keep the reservation reference, property name and checkout date together. This helps you avoid mixing records from different stays.
02 · Incident summary
Write a short account of what you observed and when. Separate direct observations from anything you still need to confirm.
03 · Item records
For each item, gather its description, purchase information, condition, photos and repair or replacement documents. Airbnb’s evidence requirements are listed in section 3.3 of its terms.
04 · Photo organization
Group before and after records by room and item. Keep originals and use descriptive filenames so you can find the right image quickly.
05 · Amount worksheet
Create a line for each requested amount and its supporting document. Check the currency, arithmetic and any payment already received before entering your total.
06 · Correspondence
Keep a simple timeline of your messages and actions. Save the request reference so future follow-ups stay connected to the same case.
Keep the two deadlines separate
Under Airbnb’s terms updated August 1, 2026, seek reimbursement from the guest and notify Airbnb within 14 days of checkout. File the payment request form and supporting evidence within 30 days of checkout. The later deadline does not replace the earlier one. Check the terms applicable to your listing and any case instructions. Source: section 3.
A practical outline for your incident notes
Draft your notes in your own document before filling in the online request. Replace every bracket with verified information; leave out statements you cannot support.
Reservation: [reference]
Property and room: [location]
Checkout: [date]
Issue observed: [specific condition and discovery time]
Earlier record: [inspection date and file reference]
Current record: [inspection date and file reference]
Requested amount: [amount and currency]
Supporting cost document: [filename and explanation]
Payments already received: [amount, if any]
For example, “the left chair leg was cracked during the checkout inspection” is more precise than “the furniture was ruined.” Explain what your records show without filling gaps with assumptions.
Make your records easy to follow
Read your summary alongside the attachments. Do the item names match? Can you tell which photo belongs to which room? Does each amount have a clear explanation? Remove duplicate files and confirm that your total matches your item list.
If you are missing a purchase document, consult our guide to preparing evidence without a receipt. Keep track of what you have and what still needs to be located.
Questions about the payment request form
Where do I access the official form?
Use Airbnb’s Resolution Center while signed in to the account managing the reservation. The request is submitted on Airbnb.
Is this page an Airbnb payment request form?
No. This is an independent Listio preparation guide. It does not collect claims, booking details or payment information.
What if I cannot find the request in my account?
Check the reservation and account you are using, then contact Airbnb Support from your account for help with that case.
Can Listio submit the request for me?
No. Use Listio to organize your inventory, inspection history and photos. You submit the request to Airbnb yourself.
Check the current Airbnb instructions
Sources checked October 1, 2026: Host Damage Protection Terms and Host damage protection help article. Eligibility and approval depend on Airbnb’s review and applicable terms.
Listio is independent of Airbnb and AirCover. Organizing an inventory or inspection report does not guarantee reimbursement.
Keep your property records ready for the next stay
Organize your inventory, inspection history and photos with Listio, so you can find the records when you need them.